Geothermal Drilling and the Renewable Energy Consumer Code

Geothermal Drilling and the Renewable Energy Consumer Code

Teckna Group become members of the RECC

As part of our comitment to high standards for geothermal drilling and installation Teckna Group have become members of The Renewable Energy Consumer Code which is sponsored by the Renewable Energy Association and administered by its subsidiary Renewable Energy Assurance Ltd. The Code sets out the standards applicable to the selling or leasing of small-scale heat and power generators, whether from renewable or other low carbon sources, to domestic consumers. These include marketing, pre-contractual information, quotations, deposits, contracts, guarantees and after-sales service. We have designed this Code to help members achieve high consumer protection standards when selling or leasing small-scale heat and power generators, whether from renewable or other low carbon sources, to domestic consumers. We want consumers to have the confidence to generate their heat and power in their own homes. Offering high standards of service will increase Code members’ chances of winning future business.  We recognise that most domestic consumers are not experts in renewable technologies. It is thus essential that members provide consumers with the information they need to choose the most suitable system for them and to get the best from it.  This is why we set up the Renewable Energy Consumer Code to help companies provide high standards of service when they supply energy generators to domestic consumers. We have also provided guidance for consumers at:

Renewable Energy Consumers Code

The Code is approved by the Trading Standards Institute under the Consumer Codes Approval Scheme (CCAS). This is a mark of the highest consumer protection standards we maintain through the Code. A Panel made up of members, consumer representatives and others with an interest in the issues monitors the contents of, and changes to, this Code.